White Glove Service

General number (info & appointments): 717-599-6131
To check in ONLY: 717-599-4259

For the safety of our clients, patients, and nurses, we are currently operating 100% curbside. Our White Glove service provides the same excellent care to your pet. We are not allowing clients inside our building at this time. You WILL meet with the surgeon for any consultation and before any surgery. When you arrive at our practice, please call 717-599-4259 and our team will provide instructions for the next steps.


Here are the questions you SHOULD ask your surgeon (Should Ask Questions).

Trusting a surgeon to do surgery on your beloved pet is not as easy as it sounds.

It requires a lot of trust.

To help you establish that trust, here are some questions you should ask your surgeon.


  • Are you a board-certified surgeon, i.e. a true specialist?
  • What’s my pet’s exact diagnosis?
  • What are ALL of the treatment options?
  • What is the specific surgery you recommend?
  • What is the purpose of the surgery?
  • Why do you think this surgery is a better option than the other ones?
  • Is my pet a good candidate for this surgery?
  • Who is the best person to do the surgery?
  • How many of these surgeries have you done in your career?
  • How many of them have you done in the last year?
  • What are the possible risks and complications?
  • How common are they in general?
  • How common are they in your patients, in your hands?
  • What is your success rate?
  • Are there additional tests required before surgery?
  • How will my pet be monitored during and especially after surgery?
  • How long will the surgery take, and how long will my pet need to stay at the clinic?
  • If there is an overnight stay, who will supervise my pet?
  • How will my pet’s pain be assessed and addressed?
  • What is the expected recovery like?
  • How long will it take for my pet to fully recover?
  • What are the postop care instructions and restrictions?

Even though this list looks long, and seems like it would take hours to answer, a good surgeon should answer many of these questions during the consultation anyway.

So check those questions off as they go, and ask the remaining questions after that.

It’s critical to have open and transparent communication with your surgeon to ensure you make an informed decision about your pet’s surgery.

We will be happy to answer these questions during the consultation until you feel comfortable entrusting us with your pet’s surgery.

Phil Zeltzman DVM DACVS
Board-certified surgeons